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Finding the way in the maze of the practical, bureaucratic and normative matters concerning the disabled is not easy. The main rights guaranteed by the laws in force, tax concessions, or the procedures for applying for the Invalid Allowance are often unknown. Since March 2001, Inail, Istituto Nazionale Assicurazione Infortuni sul Lavoro, (the Italian National Institute for Industrial Accident Insurance) has started a new information and consultation service whose 0800 number is "SuperAbile" 800 810 810. It is a call center which has been also provided with Dts for not hearing persons and electronic mail (firstname.lastname@example.org). It is an initiative the social action has also supported in view of the public information service and equal opportunity. A first example of this integration is the insertion of 30 FAQ in our site, which is to say, of simple and straightforward answers, edited by the SuperAbile Inail's experts, which will be also periodically updated and enriched. It is a good starting point to find one's way: of course, we advise navigators having more personal or detailed problems to call the 0800 number 800 810 810 all weekdays from 9 to 19.
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