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ARTICLE 7 by Antonio Lubrano
The receipt counts
It has been abolished, as everyone knows. But if the consumer asks for it, the shopkeeper is obliged to give it. We are referring to the sales receipt. "Ask for it," the campaign of the Ministry for Productive Activities says, "it is your guarantee." True. Thanks to a legislative decree issued in 2002, from that moment on, every type of product, new or second hand, has been covered by a two-year guarantee. During this interval of time, if the product does not work, or works badly or is different from the advertised description, the consumer can request its replacement, a reduction in price, a refund of the sum paid or its repair. Therefore the receipt counts now more than ever before.